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What you can do to help your flood insurance claim go smoothly

If you have been affected by a flood, here are some simple actions you can take to help ensure your insurance claim is settled as promptly and smoothly as possible.

  • Take photos and videos of the flooding
  • Mark the height of the flood water on the walls in each room.
  • Don't throw away anything that has been damaged until your insurer confirms it is ok to do so. The one exception to this is food –in which case, make a list of everything that has been damaged, if your insurance Policy covers perishable items. Again, a photo will be helpful, although not essential.
  • Keep a record of all communication between you and your insurance company - dates and times of phone calls and the name of who you spoke to, copies of letters, emails and faxes and receipts for anything you've had to pay out for.

For guidance on Cornish Mutual's claims process visit how to make a claim.

Richfords Fire and Flood are available 24/7 to help Cornish Mutual Members who have been affected by flooding call 01209 722522 or email